Field service management helps organisations manage tasks which need to be performed on the field. By optimizing their field service management, companies can streamline workforce operations, improve productivity, and simplify daily life - not only for field workers on the job site, but also for administrative staff back in the office.
Naveo’s field service management solution merges a robust back-office planning tool with a mobile app offering field workers real-time automated job scheduling. Jobs and service requests can be easily captured and sent to field workers while they are on the go, giving them precise information on, and turn-by-turn directions to, the job.
Dispatch jobs to field workers directly on their smartphones, along with precise instructions, schedules and updates in one centralized place. They can then spend more time focusing on what really matters: customers.
Naveo designs innovative solutions which connect assets and people. We translate these solutions into value for our clients, from Africa to the world, through our professional and consulting services.
Our FSM solution helps collect, track, and analyze crucial data (like job completion times, expenses, and field notes), driving better business decisions.
Having employees follow a standardized workflow process has an immediate impact on efficiency and service.
Field service management tools give employees increased flexibility. They can access data like customer information or inventory levels at any time from any place. And this in turn empower them to creatively address issues can lower costs while improving customer relations.
Naveo’s planning, scheduling & dispatching module allows you to monitor and optimise routes, taking into consideration basic factors like time windows, stop durations, vehicle capacities and lunch breaks.
